Accessibility Statement

We believe everyone should be able to use our website and booking engine, regardless of
ability. Accessibility is not just a compliance requirement — it improves the experience for
every guest. We work continuously to ensure our website and booking engine meet the European
Accessibility Act (EAA) and conform with WCAG 2.1 Level AA.

This statement applies to the hotel’s website and the booking engine used to complete
reservations.

Our approach

Accessibility is owned jointly by the hotel, Nordic Hotels & Resorts, and our platform
providers. Our work includes automated testing, continuous review and user testing to
identify and address issues on an ongoing basis.

Compliance status

Our website and booking engine partially meet the requirements of WCAG 2.1 Level AA. A
full audit has been completed against 96 accessibility criteria based on the Swedish Public
Employment Service’s accessibility checklist.

Summary of accessibility status

Of 96 criteria, 62 (64.6%) are fully met and 8 (8.3%) are partially met.
7 criteria (7.3%) are not fully met — 3 of which are hotel-specific and 4 relate to the
central booking engine’s newsletter component.
Most of the partially met criteria relate to booking engine iframe components and are
remediated centrally.
At the EU directive’s target level (WCAG 2.1 AA), only a minor issue around form
heading order remains — no hard non-compliance issues at AA level.

Known issues in the booking engine

The booking engine used to complete reservations across all Nordic Hotels & Resorts
websites has the following known issues. These are part of ongoing improvement work and
are maintained centrally.

For users with visual impairments and/or reduced colour vision

The homepage is missing an <h1> heading, making it difficult for screen reader users
to identify the page’s main topic. (WCAG 1.3.1, 2.4.6)
Several images within promotional offer links and destination cards use empty alt
attributes, meaning the content they convey is not described to screen reader users.
(WCAG 1.1.1)
A number of elements use role=”presentation” or role=”none” inside interactive links,
which may cause assistive technologies to ignore meaningful structural information.
(WCAG 4.1.2)
SVG icons within the newsletter component lack text alternatives, affecting screen
reader users who do not receive information about icon functions. (WCAG 1.1.1)
For users with motor impairments
There is no skip-to-content link, requiring keyboard users to tab through the full
navigation on every page load. (WCAG 2.4.1)
The destination search field has autocomplete disabled, which prevents browsers
and assistive technologies from offering auto-fill suggestions. (WCAG 1.3.5)

For users with cognitive difficulties

The homepage lacks a visible <h1> heading, making it harder to understand the
page’s purpose at a glance. (WCAG 2.4.6)
The hotel listing page contains a large number of interactive elements and the page
heading appears multiple times at different heading levels, creating a confusing
structure. (WCAG 1.3.1, 2.4.6)

Newsletter component and iframes

The booking engine’s newsletter component lacks a consolidated error summary
when the form contains multiple errors. (WCAG 3.3.1)
The booking engine’s newsletter component does not deliver a focused error
message when submission contains errors. (WCAG 3.3.1)
The booking widget’s iframe components lack unique title attributes, which affects
how screen readers can identify and navigate between them. (WCAG 4.1.2)

Known issues on the hotel website

The following issues have been identified through an audit of our website and are part of our
ongoing improvement work together with our platform provider.

Items not yet met

Video content on the website (other than the homepage’s decorative video) lacks a
text description briefly describing the content. (WCAG 1.1.1, Level A)
A third-party cookie consent tool injects HTML elements with empty id attributes,
breaking the requirement for unique id values. Remediation requires configuration by
the third-party provider. (WCAG 4.1.1, Level A)
The same third-party tool causes duplicate id values in the DOM structure, affecting
how assistive technologies interpret page structure. (WCAG 4.1.1, Level A)
For users with cognitive difficulties
Form headings are clearly worded but the order in some forms can be improved to
better match user expectations. (WCAG 2.4.6, Level AA, partially met)

How this statement was prepared

This statement is based on a structured audit of the website against 96 accessibility criteria
(WCAG 2.1 Level A and AA, with additional Swedish criteria from the Public Employment
Service’s accessibility checklist). The review covers both automated testing and manual
verification using keyboard, screen reader, and browser developer tools.

Contact us

If you encounter any accessibility barriers when using our website or booking engine — or if
you need information in an alternative format — please let us know via the contact details on
our website and we will do our best to help.

Enforcement

The Swedish Agency for Digital Government (DIGG) is responsible for enforcement. If you
are not satisfied with how we handle your feedback, you may contact DIGG.

This statement was last updated: 2026-06-26